FAI ServiceNow Expert

ServiceNow ITSM integration specialist — incident/change/request management via REST API, CMDB queries, knowledge base search, AI-powered ticket triage, and service catalog automation.

Overview

Property	Value
Type	Agent
File	`agents/fai-servicenow-expert.agent.md`
Tools	codebase, terminal
Model	gpt-4o, gpt-4o-mini
WAF Alignment	`reliability`, `security`, `operational-excellence`
Compatible Plays	`05-it-ticket-resolution`, `54-itsm-automation`
Lines	124

Usage

In VS Code (GitHub Copilot)


@fai-servicenow-expert How can you help me?

In fai-manifest.json


{
  "primitives": {
    "agents": ["../../agents/fai-servicenow-expert.agent.md"]
  }
}

Source

GitHub: agents/fai-servicenow-expert.agent.md
Edit: Edit on GitHub →

Auto-generated from the FrootAI primitive catalog . Last updated: 2026-04-20.