FAI IT Ticket Resolution Builder

IT Ticket Resolution builder — event-driven classification pipeline, auto-resolution via knowledge base, ServiceNow/Jira integration, skill-based routing, and SLA monitoring.

Overview

Property	Value
Type	Agent
File	`agents/fai-play-05-builder.agent.md`
Tools	codebase, terminal, azure
Model	gpt-4o, gpt-4o-mini
WAF Alignment	`reliability`, `security`, `operational-excellence`
Compatible Plays	`05-it-ticket-resolution`
Lines	47

Usage

In VS Code (GitHub Copilot)


@fai-play-05-builder How can you help me?

In fai-manifest.json


{
  "primitives": {
    "agents": ["../../agents/fai-play-05-builder.agent.md"]
  }
}

Source

GitHub: agents/fai-play-05-builder.agent.md
Edit: Edit on GitHub →

Auto-generated from the FrootAI primitive catalog . Last updated: 2026-04-20.